Terms and Conditions


With most of the training courses we deliver there will be some element of physical activity required from the delegates.

It is the employer’s responsibility to ensure that their candidates are able to attend the course without having any impact on their health and that they are free from any condition that may affect their capability.

You must inform us at the time of booking of any special requirements or needs of a delegate who will be attending a course booked with us.


Payment for any course that we show on this website should be made within 2 weeks of confirming your training course requirements with us. All course bookings will be classed as provisionally booked until payment has been received.


Bookings can be made by letter, telephone or e-mail. Once you have confirmed the booking details with Wales First Aid it is deemed that you accept these Terms and Conditions.


Certificates will not be issued until payment has been received and cleared by our accounts. The cost of the certificate is included within the course fee. We will respond to copy certificate requests – this must be made in writing to us.

Due to the fact that the loss or destruction of a certificate is a serious matter, we can only issue a replacement certificate if we can establish that the applicant has obtained the relevant qualification. There is a fee for replacing certificates the current fee is set at £7.00 per application.

Certificates received by all clients must be checked for spelling mistakes, missing certificates or other errors within 7 days. You must notify us within 7 days in order for us to make the amendments. We will only use the wording for delegate names given to us from the completed delegate list on the day.

We are not responsible for incorrect information entered on to the Delegates list on the day of training and any cost incurred due to certificate re-issues will be met by the client.

Cancellation – terms and conditions

Wales First Aid reserves the right to cancel the dates or alter services, but we will give as much notice as possible. In the event of a cancellation Liverpool Training Solutions will try and transfer the booking to the next mutually convenient date unless the client states otherwise.

If the booking is cancelled by the client the following fees will be payable.

– 4 weeks notice – no charge

– Less than 4 weeks notice – 30% of the cost

– Less than 2-3 weeks notice – 50% of the cost

– Less than 1-2 weeks notice – 75% of the cost

– Less than 1 weeks notice – 100% of the cost

Any cancellation of a confirmed booking you have made must be made in writing and is subject to a £10 administration charge.

Course Attendance

Delegates must adhere to the schedule of the training course which will be confirmed with you prior to the delivery date of the training. Delegates who fail to attend the full duration of the course may result in the delegate’s removal from the final examination (where applicable).

Due to the practical content of some of our courses such as Manual Handling or First Aid Training we advise all ladies to wear trousers as practical demonstrations will be carried out.

Wales First Aid are a Qualsafe approved Training Centre

Wales First Aid are an approved registered training centre with Qualsafe Awards, an Awarding Organisation recognised by Ofqual to offer regulated qualifications.

We are here to help

We welcome all enquiries and any feedback you may wish to send to us. We normally respond to all enquiries within the hour.